Insurance
Understanding Your Coverage Options
Extended Health Insurance
What is extended health insurance?
Extended health insurance is a supplemental plan that may help cover the cost of certain healthcare services. If you have extended health coverage, your visit may be partially or fully reimbursed, depending on your individual plan.
Does your clinic provide direct billing to insurance companies?
Yes, we offer direct billing for registered massage therapy, acupuncture, and clinical counselling to the following extended health insurance providers:
- Beneva
- BPA
- Canada Life
- Canada Life – PSHCP
- CINUP
- ClaimSecure
- Cowan Insurance Group
- D.A. Townley
- Desjardins Insurance
- Empire Life (not available for acupuncture)
- Equitable
- First Canadian
- GMS Carriers 49 and 50
- Green Shield
- GroupHEALTH
- GroupSource
- ICBC
- Industrial Alliance
- Johnson Inc.
- Johnston Group
- LiUna Local 183
- LiUna Local 506
- Manion
- Manulife Financial
- Maximum Benefit
- MDM Insurance Services
- Pacific Blue Cross
- People Corporation
- RWAM
- Simply Benefits
- Sun Life (not available for clinical counselling)
- SSQ
- TELUS AdjudiCare
- Union Benefits
- UV Insurance
How do I use my extended health insurance?
When you come to the clinic for your treatment please ensure that you know the following:
- Name of your extended health insurance company
- ID number
- Policy number
- Your relationship to the plan holder
ICBC
What is the injury claim process?
When you are able to do so, submit your claim either through the ICBC website or by calling them directly. After a claim has been submitted, you will receive a claim number, allowing you to access pre-approved treatments.
What are pre-approved treatments under Enhanced Care?
Pre-approved treatments allow individuals involved in a motor vehicle accident after May 2021 to receive treatment during the initial 12 weeks following the accident date. These treatments do not require a physician’s referral or approval from ICBC.
Pre-approved treatments include:
- 25 Physiotherapy Sessions
- 12 Registered Massage Therapy Sessions
- 12 Acupuncture Sessions
- 12 Clinical Counselling Sessions
What if I require treatment after 12 weeks?
If you require treatment beyond the initial 12 weeks since your accident date, you can consult with your healthcare provider(s), who will then communicate with ICBC to extend benefits.
Does your clinic directly bill to ICBC?
We offer direct billing to ICBC, aiming to minimize paperwork for our patients so they can spend more of their time recovering.