Insurance
Understanding Your Coverage Options
Extended Health Insurance
What is extended health insurance?
Extended health insurance is a supplemental plan that may provide assistance when obtaining some healthcare services. If you are covered by an extended health plan, your physiotherapy and/or registered massage therapy costs may be partially or fully covered.
Does your clinic provide direct billing to insurance companies?
Yes, we provide direct billing to many private insurers, covering more than 85% of Canadians insured by the private sector.
- Beneva
- BPA
- Canada Life
- Canada Life – PSHCP
- CINUP
- ClaimSecure
- Cowan Insurance Group (managed by Express Scripts Canada)
- D.A. Townley
- Desjardins Insurance
- Equitable
- First Canadian
- GMS Carriers 49 and 50 (Express Scripts Canada)
- GroupHEALTH
- GroupSource
- ICBC
- Industrial Alliance
- Johnson Inc.
- Johnston Group
- LiUna Local 183
- LiUna Local 506
- Manion
- Manulife Financial
- Maximum Benefit
- MDM Insurance Services
- Pacific Blue Cross
- People Corporation
- RWAM
- Simply Benefits
- Sun Life
- TELUS AdjudiCare
- Union Benefits
- UV Insurance
How do I use my extended health insurance?
When you come to the clinic for your treatment please ensure that you know the following:
- Name of your extended health insurance company
- ID number
- Policy number
- Your relationship to the plan holder
ICBC
What is the injury claim process?
When you are able to do so, submit your claim either through the ICBC website or by calling them directly. After a claim has been submitted, you will receive a claim number, allowing you to access pre-approved treatments.
What are pre-approved treatments under Enhanced Care?
Pre-approved treatments allow individuals involved in a motor vehicle accident after May 2021 to receive treatment during the initial 12 weeks following the accident date. These treatments do not require a physician’s referral or approval from ICBC. The number of pre-approved sessions for physiotherapy is 25 and for registered massage therapy it is 12.
What if I require treatment after 12 weeks?
If you require treatment beyond the initial 12 weeks since your accident date, you can consult with your healthcare provider(s), who will then communicate with ICBC to extend benefits.
Does your clinic directly bill to ICBC?
We offer direct billing to ICBC, aiming to minimize paperwork for our patients so they can spend more of their time recovering.